Frequently Asked Questions

MyFuture -- Frequently Asked Questions (FAQs)

Table of Contents

  1. General Introduction
  2. Report University Offer and Interview Experience
  3. Reference Letter Application
  4. College Principal's Recommendation Scheme
  5. Graduation Procedures
  6. Withdraw study from the College (Available On Request)
  7. Online Transcript Application
  8. Personal Data Amendment

I. General Introduction

Q1

:

What functions can I perform via MyFuture?

A1

:

Through MyFuture, you can perform the following activities online:

  1. Apply for Reference Letter to Support My University Application
  2. Apply for College Principal's Recommendation Scheme (HKU)
  3. Report My University Offer and Interview Experience
  4. Gain Access to Online Platforms (e.g. Programme/Theme/Course Selection, Course/Class Add/Drop/Swap)
  5. Pay Tuition Fee Online
  6. Apply for Transcript(s) and Make Payment Online
  7. Register Graduation Ceremony and Certificate
  8. Withdraw Study from the College
  9. FAQs

Q2

:

If I have login problem or other technical problems when using the system, how can I seek assistance? What should I do?

A2

:

Please write to or contact Mr L.Y. Mok at 3762-2000. Your email enquiry should include :

  1. Your Name
  2. Student ID Number
  3. Programme and Year of Study, and
  4. Daytime Contact Number

II. Report University Offer and Interview Experience (Applicable Period: December to September)

Q1

:

What will the College do with my reported information?

A1

:

Your reported information will be treated in strict confidence. Reports will be compiled based on the information you provided for future students' reference. Information collected will only be released in aggregate form and no personal identity will be disclosed.
 

Q2

:

Why do I need to create my university application records and how can I do so?

A2

:

You will be able to keep your university application records systematically. Your valuable interview experience will also be shared with our future students. You can further apply for reference letter and if eligible, the College Principal's Recommendation Scheme. To create your university application records one by one, you can use the function "Report my University Offer and Interview Experience" and click "Create my University Record(s)".
 

Q3

:

I forgot to input the university application number in the system or the number is not available at the time I created the record. Can I input the number now?

A3

:

Yes, you can provide the application number when it is available:

  1. Use the function Report my University Offer and Interview Experience.
  2. Click Report on Offer / Interview Experience.
  3. Select the record you wish to input the university application number and press the corresponding Edit button.
  4. Fill in the number and press the Update Application Number button.
  5. Go back to the Report on Offer / Interview Experience webpage as well as the Reference Letter Application - View Application Record(s) / Status webpage to check if the number has been updated.

 

III. Reference Letter Application (Applicable Period: December to March)

Q1

:

Which universities / institutions require a reference letter to support the application for admission to their bachelor's degree programmes?

A1

:

Not all universities require a reference letter. Please check the instructions on the application forms of the individual university / institution carefully.
 

Q2

:

How can I apply for a reference letter for study purposes?

A2

:

You should follow the steps below to apply for a reference letter :

  1. Obtain prior consent of the College Lecturer whom you wish him / her to be your referee before submitting your application online.
  2. Use the function "Apply for Reference Letter to support my University Application" and click "Create my University Record(s)" to create the university application record(s).
  3. Click "Apply for Reference Letter" to indicate which university you wish to submit a reference letter.
  4. Print out the standard Covering Sheet and submit it together with supporting documents / information (and a stamped envelope with address of the institution printed for every application except HKU -- No stamp is required for HKU application) to your referee IN PERSON within 10 working days after you save your data in the system.

Q3

:

What are the supporting information / documents to be attached to the reference letter application?

A3

:

Please use the function "View Application Record(s) / Status" and click "Covering Sheet" for details of checklist.
 

Q4

:

Can I request for more than one referee to support my university application?

A4

:

You may invite at most TWO College Lecturers to be your referee (i.e. a single referee, or two referees -- A and B). However, each set of university application should be supported by ONE referee only. For example, three university applications can be supported by the same referee, OR with two of them being supported by Referee A while the rest by Referee B. Please also note that each student can only apply for a maximum of 8 reference letters per academic year.
 

Q5

:

What should I do if my university application requires more than one referee?

A5

:

In most circumstances, an application for admission to undergraduate programmes only requires one referee. In case the university / institution you wish to apply for requires more than one referee, please inform us via for follow up. You should include in your email the following information :

  1. Your Name
  2. Student ID
  3. Programme and Year of Study
  4. University and Programmes that you applied for
  5. Daytime Contact Number

Q6

:

Where can I check and view the status of my reference letter applications?

A6

:

You can use the function "Apply for Reference Letter to Support My University Application" and click "View Application Record(s) / Status" to check the application status.

  1. The "Lecturer Notified" status will be shown after an email notification on your reference letter application has been sent to the College Lecturer concerned.
  2. The "Reject" status will be shown if the Lecturer refuses to act as your referee and you should contact the Lecturer concerned direct to collect your unsuccessful application documents.
  3. The "Letter Sent" status (with the sent out date) will appear after the College Office has sent out the reference letter to the university / institution concerned.

Please check with your referees when the Application Status "Letter Sent" is still not being shown in the system 3 weeks after the release of your First Semester Notification of Results.
 

Q7

:

Do I need to submit my university application along with the corresponding reference letter at the same time to the university / institution concerned?

A7

:

For application of specific programme, please contact the admission office of the university concerned. However, you are advised to submit your application(s) to the university / institution concerned first, leaving the reference letter be sent afterwards (you should mark clearly on your university application that the reference letter will be submitted later). Upon receiving the reference letter from your College Lecturer, the College Office will mail it out to the university / institution concerned.
 

Q8

:

May I know the contents of my reference letter(s)?

A8

:

Upon receipt of the reference letter(s) from your referee(s), the College Office will send your reference letter(s) directly to the university / institution concerned. You should contact your referee(s) if you wish to obtain the details on your reference letter.
 

Q9

:

Can I apply for an open reference via MyFuture?

A9

:

Only official reference (i.e., reference with designated addressee and College's official stamp) will be processed via MyFuture. If you wish to have an open reference (i.e. references without designated addressee -- "TO WHOM IT MAY CONCERN"), please seek assistance from your College Lecturer directly.
 

Q10

:

What is the normal processing time of a reference letter?

A10

:

The College Office will normally mail out your reference letter to the university/institution concerned within 5 working days upon receipt from your referee.
 

Q11

:

How can I apply reference letter for career purposes?

A11

:

You should approach your College Lecturer direct who will pass the completed reference letter to the College Office for further processing.
 

Q12

:

How can I update the mailing address for sending the reference letter and the university application deadline?

A12

:

You can use the Update Address & Deadline button in the Reference Letter Application - View Application Record(s)/Status webpage to update the mailing address and/or university application deadline.
 

IV. College Principal's Recommendation Scheme (Applicable Period: December to February)

Q1

:

What is the College Principal's Recommendation Scheme? When I should apply for that?

A1

:

This scheme is introduced to support our students for admission to the government-funded degree programmes of our parent university (HKU) and it covers your First Choice Programme only. The College Principal will recommend a list of outstanding students to the faculties and departments based on your academic performance and contribution to the College and the community.

To apply for the Scheme, students should first create the relevant university application record and provide the specified information via the function "College Principal's Recommendation Scheme" by a stipulated deadline. Late and incomplete application will not be considered.
 

Q2

:

How do I know my application result?

A2

:

You can use the function "Apply for College Principal's Recommendation Scheme (HKU)" and click "View Application Result" to check the result (usually in early April).
 

V. Graduation Procedures (Applicable Period: September to October)

Q1

:

How can I register for the graduation ceremony and confirm the names on my award certificate?

A1

:

You should complete the following procedures within a specified period :

  1. Click "Register Graduation Ceremony and Certificate".
  2. Update, if necessary and confirm your contact details .
  3. Fill-in the Questionnaire.
  4. Indicate your availability to attend the graduation ceremony and the number of additional guest tickets required.
  5. Confirm the names on your award certificate. If there is any discrepancy, please inform the College Office by fax using the designated confirmation slip.

Q2

:

How can I collect my award certificate after completion of the Associate Degree / Higher Diploma?

A2

:

The College will inform you in writing about the collection details. You should come IN PERSON and bring with you your HKID / student card to collect your award certificate at the designated College Office. Please note that the award certificate will NOT be sent to you by mail. If you are sending your authorised representative to collect it, please ensure that your representative should come with the following items :

  1. Your signed authorisation letter stating your name and student ID as well as the full name and HKID number of your representative
  2. Your representative's HKID card
  3. Your student ID card or a photocopy of your HKID card

VI. Withdraw study from the College (Available On Request)

Q1

:

What should I do if I decide to withdraw from studies?

A1

:

You should follow the procedures below :

  1. Write to to request for activation of the "Withdraw study from the College" function, if you find that this function is not available in your MyFuture account.
  2. Click "Withdraw study from the College"
  3. Update, if necessary and confirm your contact details
  4. Fill-in the Questionnaire
  5. Register your application for withdrawal online step by step and return the signed "Declaration Form" together with the Facilities Access Card and Student ID Card to the College Office in person
  6. Submit your application for intermediate award online subject to your fulfillment of the award requirements.

Q2

:

What are the requirements for getting an Intermediate Award?

A2

:

Please refer to relevant section on graduation requirements in the Student Handbook.

VII. Online Transcript Application

User Guide for Online Transcript Application

Q1

:

Who can apply for transcript(s) online?

A1

:

All current students whose assessment results have been formally announced in the Notification of Results can apply for transcript(s) online via MyFuture if they have a PPS account or a credit card (VISA/ Master Card).
 

Q2

:

Can I submit an online transcript application without a PPS account or credit card?

A2

:

You cannot submit an online transcript application if you do not have a PPS account or a credit card (VISA/Master Card). For details of opening a PPS account, please visit the PPS website (http://www.ppshk.com) and for activation of online credit card payment, please contact your credit card centre.
 

Q3

:

Is there any software requirement for the online transcript application?

A3

:

To ensure successful online payment, you are strongly recommended to use Internet Explorer 7.0 of above.
 

Q4

:

How long does the process take?

A4

:

The normal processing time is about 10 working days upon receipt of an application.
 

Q5

:

Will I get my transcript(s) earlier if I apply online?

A5

:

Under normal circumstances, the process time of application through the paper form is the same as through online via MyFuture. If you wish to collect your transcript(s) earlier, you are advised to collect them in person at the Kowloon East Campus.
 

Q6

:

How do I know if my application has been processed?

A6

:

Applicants will be notified in MyFuture when the transcript(s) is/are ready. You are advised to check your application progress regularly in MyFuture -- View Application Record(s) / Status.
 

Q7

:

How can I collect my transcript(s)?

A7

:

You can either pick up transcript(s) in person at the College Office or request the College Office to send transcript(s) to designated address(es).

For pick-up in person, you can collect transcript(s) at the 3 Community College Offices: Kowloon East Campus, Island East Campus and Fortress Tower Learning Centre.
 

Q8

:

If I need the transcript(s) urgently for university application(s), can I pick up the transcript(s) earlier?

A8

:

You are advised to apply for transcript(s) through the paper form instead of through MyFuture as you have to attach supporting documents to support your urgent request. If you need your transcripts urgently, you are suggested to collect them in person at Kowloon East Campus.
 

Q9

:

If I wish the College Office to send the transcript request form together with my transcript to the university, what should I do?

A9

:

In such situation, you must apply transcript(s) through the paper form instead of through MyFuture. You have to attach the transcript request form provided by the university when you submit a transcript application to the HKU SPACE Enrolment Counter.
 

Q10

:

If I have done a programme transfer during my study and I want the transcript(s) of the previous programme, do I need to apply twice?

A10

:

You do not need to apply twice. In the section 'Assessment Result of the Previous Programme', you can indicate that you would like to have the assessment results of the previous programme on your transcript(s). (Note: not applicable for those transferring between AD programmes)
 

Q11

:

If my online payment cannot be successfully processed, what should I do?

A11

:

If your online payment cannot be successfully processed, the system will cancel the unsuccessful transaction momentarily. You may try again 10 minutes later.

If you encounter any problems during the payment process, please contact the College Office via . Please quote the Ref. No. shown in your "View Application Record(s) / Status" for enquiry.
 

Q12

:

If I decided to apply via the paper form, where can I get the application form via the Internet?

A12

:

If you wish to use the paper form for your application instead of online, you may download the application form from the Learner Portal (Login Learner Portal -> My Resources -> Forms -> Application for Transcripts) and pay the application fees at the HKU SPACE Enrolment Counter. Then you need to submit the application form with the payment receipt to our college office.
 

Q13

:

If I have enquires or problems regarding the online application, who should I contact for assistance?

A13

:

You may contact the College Office during the office hours at 3762 2000 or via , if you have any questions.
 

VIII. Personal Data Amendment

Q1

:

How can I update my contact information via MyFuture?

A1

:

You can update your contact information (i.e. correspondence address, email address and mobile phone number) using the Update My Contact button on the Main Menu. After clicking this link, you will be diverted to the Learner Portal for performing the updating.
 

Q2

:

Can I report to the College on my change of Chinese / English name(s) via MyFuture?

A2

:

No. If you wish to report your new name, you should use the paper form "Application for Personal Data Amendment" obtainable from the Learner Portal. Please submit your completed application form together with the original copy and a photocopy of the relevant supporting documents (i.e. Change of Name Deed, your new HKID card, etc.) to the College Office for further processing.
 


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